1. Condition of Return
Customers need to check the condition of the goods and can exchange/return the goods at the time of delivery/receipt in the following cases:
- Goods do not match the type and model in the ordered order or on the website at the time of ordering.
- Not enough quantity, not enough set as in the order.
- External conditions are affected such as tearing of the packaging, peeling, broken ...
It is the responsibility of the customer to present the relevant documents proving the above deficiency to complete the return/exchange of the goods.
2. Policy on time to notify and return/exchange products
- Time for notification of return and exchange: within 48 hours of receiving the product in case the product lacks accessories, gifts or is broken.
- Time to return/exchange the product: within 14 days of receiving the product.
- Product return location: customers can bring the products back directly to our office/store or return them by post.
In case you have comments/complaints related to product quality, please contact us via email or our customer care line.